Privacy Policy

Protecting personal information is very important to us

StudyStays is committed to protecting personal information related to our customers, their students and other associated entities. This policy describes how we treat information collected through StudyStays websites that we host on behalf of our customers. StudyStays websites are operated by our customers, and our customers may provide additional privacy policies specific to their particular websites.

Types of information we collect

In order to use a StudyStays website, we may require information from you in order to help the website’s operators provide you with the best service. Correspondence may also be collected and stored, including email. Any information collected is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through a StudyStays website.

How we use the information we collect

Any details collected through StudyStays websites are required in order to help our customers provide a high level of service to their students and other associated entities. Correspondence may be recorded by StudyStays in order to help provide service references to the website operators.

How we store the information we collect

The security of personal information is important to us. When you enter sensitive information (such as passwords) on a StudyStays website, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted through StudyStays websites, both during transmission and once we receive it. Some collected information may also be stored by third parties for backup purposes. In these cases, the data is encypted before transmission to the third party, and the information contained is inaccessible both during transmission and by the third party once they receive it.

Who has access to your collected information

These people will have access to your information in order to perform their roles:

  • The operators of the StudyStays site you engage with
  • StudyStays staff and contractors

StudyStays staff and contractors are subject to a confidentiality agreement which prevents discussion of personal details outside the requirements of their work requirements. Operators of StudyStays sites cannot access personal information that is collected through StudyStays sites other than their own.

Accessing and updating your information

If your personally identifiable information changes, or if you no longer desire the service provided by a StudyStays website, you may correct, update, delete or deactivate it by contacting the website operator. If the operator is unable to peform the requested action, StudyStays staff will assist.

How information is used for communications

Operators of StudyStays websites use personally identifiable information for essential communications, such as emails, account information, and critical service details. StudyStays website operators may also use this information for other purposes, including mailing lists. If at any time you do not wish not to receive such correspondence, you can request to be removed from any mailing lists through facilities provided in these emails.

Logging of web server activity

StudyStays websites use standard logging practices in order to monitor the stability of our servers and also to help identify usage patterns. The information logged may include things like your IP address, the software you use to access the site, which pages you visit and when, and referring sites. Some logging information may be sent to third parties, but this information won't include any personally identifiable information.

Third party services

When directed by the operators of a StudyStays website, StudyStays may use third parties to provide additional services on that site or to assist operational processes. We may share minimal elements of your details only as strictly necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Some information will be backed up to third party services. In these cases, the information will be encrypted before being sent to the third party, and is not accessible to any third party.